Customer Operations Manager

https://www.rockingzebra.com/job-search/125-customer-operations-manager/other/oxfordshire/job2024-07-29 18:00:062025-01-06 Rocking Zebra
Job Type Permanent
Area Oxfordshire, UK Oxfordshire UK
Sector Other
Salary 40000 - 45000
Start Date ASAP
Job Ref 421
Job Views 284
Description

 

Customer Operations Manager
 
Exciting new Customer Operations Manager role for an established technology manufacturer.
The role will suit a background leading customer support or customer operations departments for a technology organisation.
We have an excellent package including bonus, hybrid working and a host of other benefits including share scheme flexible start/finish time
 
Headlines:-
  • Develop, improve, own customer support function systems, procedures and processes, supporting sales delivery of all products
  • Work with demand generation & pre-sales activities to ensure a consistent supply of high quality inbound sales leads and insights
  • Maintain a high quality level of customer related data on the CRM system to ensure its effective use
  • When necessary, respond to customer enquires with technical and commercial assistance
  • Produce regular team performance and sales reports and insights
  • Provide cover for team members during times of team absence
  • Assist with internal and external quality audits for the function
  • Maintain high standards in the team (speed, accuracy)
  • Work with marketing team to develop effective campaigns to promote products or services to new and existing customers
 
Experience:-
  • Previous experience in a similar role essential
  • Experience in enhancing operational efficiencies to increase customer satisfaction
  • Strong attention to details
  • Ability to plan and manage the priorities, workload and direction of a customer support team
  • Able to exercise excellent judgement on how and when to intervene keeping the team on track
  • Ability to measure and report performance at both team and individual level, using this information to make changes or correction if required
  • Ability to communicate and persuade at all levels from engineers to board level
  • Willingness to learn technical concepts related to the company business
  • High level of skill in Microsoft Office, CRM & ERP system
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